Privacy Policy

Our privacy policy

Privacy Policy

Last updated: May 2026

Cornwall Movers LTD (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who We Are

Cornwall Movers LTD is the data controller for personal data collected through this website.

  • Company: Cornwall Movers LTD
  • Companies House number: 14031469
  • Registered address: Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE
  • ICO registration number: [ICO REG NUMBER]
  • Contact for data matters: hello@cornwallmovers.co.uk

2. What Data We Collect

We collect personal data when you contact us for a quote or use this website:

  • Quote/contact form data: name, email address, phone number, current and destination addresses, move date, details about items being moved, and any additional information you provide.
  • Communications: records of emails, calls, WhatsApp messages, and other correspondence with us.
  • Technical data: IP address, browser type, device type, pages visited, referring website, and time spent on the site, collected via cookies and analytics tools.

We do not collect special category data (health, ethnicity, religion etc.) and we do not knowingly collect data from anyone under 16.

3. Why We Collect It (Lawful Basis)

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interest: to respond to quote requests, provide our removal services, communicate about your move, and improve our website.
  • Contract: to fulfil our removal services once you book with us.
  • Legal obligation: to keep records required by HMRC, insurance, or other regulatory bodies.
  • Consent: where you opt in to non-essential cookies or marketing communications. You can withdraw consent at any time.

4. How We Use Your Data

  • Provide quotes and respond to enquiries.
  • Plan, deliver, and manage your move.
  • Take payment and issue invoices.
  • Keep records for accounting, insurance, and legal compliance.
  • Improve our services and website performance.
  • Request reviews after your move (you can decline).

5. Who We Share Your Data With

We do not sell your data. We share it only with:

  • Our team: employees and contractors involved in delivering your move.
  • Service providers we use to run the business:
    • Website hosting and email (WordPress, our SMTP provider)
    • Job and customer management tools (Trello and similar workflow apps)
    • Google (Analytics, Search Console, Reviews)
    • Meta/Facebook (where advertising or pixel tracking is active)
    • Accounting software and our accountant
    • Payment processors
  • Legal/regulatory bodies: HMRC, ICO, courts, or law enforcement where legally required.

All processors are bound by data protection agreements. Some (e.g. Google, Meta) may transfer data outside the UK/EEA. Where this happens, we rely on UK adequacy regulations or Standard Contractual Clauses to protect your data.

6. How Long We Keep Your Data

  • Quote enquiries that don’t convert: 12 months, then deleted.
  • Customer records (completed moves): 7 years, in line with HMRC requirements.
  • Marketing contacts: until you unsubscribe.
  • Website analytics: per Google Analytics retention settings (typically 14 months).

7. Cookies and Tracking

This site uses cookies and similar tracking technologies:

  • Essential cookies: required for the site to function (e.g. security, form submission).
  • Analytics cookies: Google Analytics, to understand how visitors use the site.
  • Marketing cookies: Meta Pixel and similar, used if we run paid advertising.

Non-essential cookies are only set with your consent via our cookie banner. You can change your preferences any time by clearing cookies in your browser, or via the cookie settings on this site.

8. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data (“right to be forgotten”), subject to legal retention obligations.
  • Restrict how we process your data.
  • Object to processing based on legitimate interest or for direct marketing.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time where consent is the lawful basis.

To exercise any of these rights, email hello@cornwallmovers.co.uk. We will respond within one month.

9. Complaints

If you’re unhappy with how we’ve handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO):

10. Data Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls on our systems, and reputable third-party providers. No system is 100% secure — if a breach occurs that risks your rights, we will notify you and the ICO within 72 hours where required.

11. Changes to This Policy

We may update this policy from time to time. The “last updated” date at the top will reflect any changes. Significant changes will be flagged on the website.

12. Contact

Questions about this policy or your data:

Cornwall Movers LTD
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
Email: hello@cornwallmovers.co.uk